Charles is the founder and owner of Collected Thoughts. Based in Chicago, Charles began his professional writing career while working for a pharmaceutical company where he was responsible for planning, conceptualizing, writing, and maintaining instructional content for a call center of over 80 employees. Charles oversaw the company’s launch of Panviva, a cloud-based knowledge management system, and continued iterating its content based on changing business processes and user feedback. Charles also has years of experience providing consulting services to other companies who use Panviva, in addition to working as a content manager for an agricultural startup company.
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