OUR SERVICES

Content Management

Prepare, create, and publish your content according to your specific needs.

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Knowledge Optimization

Ensure that you get the most out of content reports and analytics.

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Knowledge Management Training

We can conduct knowledge management training remotely or on-site at your place of business. 

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Collected Thoughts offers a wide range of services to ensure that you get the most out of your knowledge management system. No job is too big or small for us -- whether you want to supplement your existing knowledge efforts or leave it to us entirely, we can meet your needs. We can do this whether you want to:

  • Replace an existing knowledge base with PANVIVA. Do you store all of your instructional content Word documents on SharePoint or your company’s Intranet? Do you have another type of knowledge management software that you already use? If this is your current approach, we will help you move from a knowledge base to a knowledge democracy! No more skimming pages of long Word documents until you find the exact scenario that applies to the task you are trying to complete right now. No more reading paragraphs of information that are not helpful to you at this exact moment in time. 
  • Create a new PANVIVA knowledge base. If you are starting from scratch, congratulations! We’ll give you all the tools and resources that you need to build exactly the knowledge management system that you need.
  • Get the most out of the PANVIVA knowledge base that you already have. Do you already have PANVIVA, but feel like you are not getting as much out of it as you could? We will help optimize your existing PANVIVA knowledge management system so that you can get the most bang for your buck.

BUILDING KNOWLEDGE OPTIMIZATION

Our mission at Collected Thoughts is to build knowledge optimizations that help businesses thrive.

image of shared team knowledge

Regardless of what your business is, your greatest asset is knowledge -- a combination of information, skills, and attitudes that define all of your customer interactions. Sometimes that knowledge resides in standard operating procedures, work instructions, call scripts, and other forms of documentation. Sometimes, it can be found in “how-to” videos or training materials. However, most of all, it resides with the people on your team

It is your people who give knowledge life. They add nuances and personal touches that turn good customer experiences into great ones. As a result, your more tenured employees can deliver a first-class customer experience. However, optimal service depends too much on the customer’s luck in reaching the right person. Our goal is to help you build interactions that are consistently great, whether your customers are served by seasoned veterans or representatives who just completed training.

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