Knowledge Optimization

A skilled and experienced administrator will help you maximize the potential of your knowledge solution!

An effective governance strategy is an indispensable piece of a knowledge democracy.

The objectives are to:

  • Build trust. We will promote and implement best practices to ensure that your team gets engaged and stays engaged. We will work to instill the belief that both your content developers and end users own your knowledge solution.
  • Identify oversight duties and responsibilities. We will work with you to identify the regularly scheduled tasks to be completed by your team -- tasks that facilitate the best possible user experience.
  • Manage change. We will build content workflows, create review schedules, and establish communication plans.
  • Leverage data. We will help you determine what data matters most to you, and formulate a plan to collect it.

Collected Thoughts offers a wide range of services to ensure the success of your knowledge management solution. No job is too big or small for us -- whether you want to supplement your existing knowledge efforts or leave it to us entirely, we can meet your needs.

To meet these objectives, we will:

Ensure that you get the most out of content reports and analytics.

This might include, as just a few examples, leading search engine calibration sessions, leveraging keyword metadata, or creating custom roles to facilitate more specific user data.

image of shared team knowledge

Establish a customized feedback review process.

We will work with you to establish a realistic service level agreement for responding to user feedback, and help you develop a sustainable process

Optimize administrative settings for maximum business efficiency.

We will ensure that your back-end settings allow you to get the most out of your knowledge solution.